Last Updated: Jun 28, 2022     Views: 914

Kanopy isn't loading in Chrome, how do I get to the streaming video?

Occasionally, browser extensions (also called add-ons) can interfere with access to online library resources.  The Zotero extension for Chrome has been known to cause such interference with the Kanopy site. If you use Chrome with the Zotero extension, try one of the the following options:

  • Disable the Zotero extension before visiting Kanopy
  • Go to the Zotero extension's "Options," select the "Proxies" section, and remove any "Configured Proxies" listed. 

 

If you do not use the Zotero extension, your browser's saved cache or cookies may be causing the issue.  You may wish to try one of the following options:

  • Access Kanopy with Chrome using Incognito Mode
  • Access Kanopy using a different browser, such as Mozilla Firefox or Microsoft Edge
  • Clear your cache and cookies in Chrome and restarting your browser:  Go to Settings --> Security and Privacy --> Clear Browsing Data --> select "Cookies" and "Cached images and files" to be cleared. You can find links to more instructions on how to clear your cache and cookies in other browsers at our FAQ on clearing internet browser history.

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Last updated: Jun 28, 2022

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