Q. How to open a page in a new private or incognito window

Opening a page in a new private or incognito window is a good way to troubleshoot login issues to library  resources.


Answer

In many cases when someone has trouble logging into a library resource (journal, database, etc.) it is often due to a browser issue on their computer.   One troubleshooting tip is to try opening the site in a private browser or incognito window.  Below are directions for the more popular browsers. 

 

Google Chrome

  1. Right Click on the link for the resource
  2. Select "Open link in incognito window"
  3. For library resources, this will force you to log in again with a fresh login, as cookies and cache are not kept in an incognito browsing session. 

Demonstrates the right-click process in Chrome

 

Another option is to use the keyboard shortcut to open a new incognito window.

  • On PC : "Cntrl+Shift+N" 
  • On Mac "Shift+Command+N" 

 

Firefox

  1. Right Click on the link for the resource
  2. Select "Open Link in New Private Window"
  3. For library resources, this will force you to log in again with a fresh login, as cookies and cache are not kept in a private browsing session. 

Demonstrating how to open links in a private window in Firefox

 

Another option is to use the keyboard shortcut to open a new private window.

  •  On PC:  "Cntrl+Shift+P"
  • On Mac:  "Shift+Command+N" 

 

  • Last Updated Jul 16, 2019
  • Views 36
  • Answered By Chad Boeninger

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