Q. Find articles about customer satisfaction in three specific publications
Tips to find articles about customer satisfaction in Harvard Business Review, Sloan Management Review, California Management Review or Business Horizons.
There is a marketing course assignment where the instructor asks students to find articles about customer satisfaction in the three specific publications above.
All of those publications are found in Business Source Complete, so you can search by the publication titles in the first line, and then enter your search terms in the second line, as shown in the image below. Note that if you are entering more than one title in the search box, you should combine the titles with "or".
Use this sample search for the publication titles and terms to get you started. The sample search finds articles from the past 5 years using "customer satisfaction,""service excellence," and other related terms.